Website and customer account terms

Website information

We aim to keep public service information useful and accurate, but a website description is not a survey, technical diagnosis, quotation or promise of availability. The team will confirm what is appropriate for the property and work requested.

Enquiries and appointments

An enquiry or assistant reply does not create a confirmed appointment, price or contract. The Provida Services online-booking page passes you to the business’s ServiceM8 booking form; a booking exists only when that form confirms submission. Any price, availability or policy shown in that live form takes priority over an assistant summary.

Platform conversations

A Provida Platform request starts a conversation only. It is not an automatic quotation, a promise that a particular integration is technically available or a contract for implementation. Scope and supported access must be confirmed before work is agreed.

Customer accounts and shared records

Keep your email account and single-use sign-in links secure. Only access customer records you are entitled to use. Creating a website account does not purchase a care plan or confirm an appointment; existing history is linked only after the business verifies the connection.

The portal shows the latest information and documents made available to your account. If a record, address, care-plan status or document appears incorrect, contact the team so it can be checked against the service records. Authorised staff can use an audited, read-only customer preview to provide support.

AI assistant

The website identifies the assistant as AI. It helps with published information, service choice and structured enquiry capture; it is not a diagnostic or emergency service. It may guide you to the booking page, but it must not claim a booking was made without a verified booking confirmation. Do not rely on it for repair instructions. Use the ordinary form or call the team whenever you prefer a non-AI route.

Gas and carbon-monoxide emergencies

If you smell gas or suspect carbon monoxide, open doors and windows, avoid flames and electrical switches, move into fresh air if needed and call the National Gas Emergency Service on 0800 111 999. If anyone is seriously unwell, call 999 or 112.

Acceptable use

Do not misuse the website, attempt to defeat security or rate limits, upload unlawful or harmful material, impersonate someone else, or submit information you have no right to provide.

Contact

The website and customer portal are operated by Bucks Boilers Ltd. Questions can be sent to info@bucksboilers.com.

Bucks Boilers Ltd, trading as Provida Services. Registered in England and Wales, company number 13992566. Registered office: 28 Hillary Close, Aylesbury, Buckinghamshire, HP21 9TN.